In times of appreciation of social networks, many companies are setting aside telephone contacts with their customers and business partners. Thus, telephony solutions became outdated for being unprivileged and such behavior reinforces the myth that they are inefficient regarding the contact with consumers.
The base for a good relationship with customers is communication. You need to know what they want, and they need to know what you can do to help them. But so that such dialogue may be established, it is necessary to find the correct channels to make the dialogue happens. There is no point in making big communication plans if you cannot be where your customer is.
In this post, we shall reflect on some points which may be outdated in your telephony system and how to resolve them so that your consumers and partners may listen to the voice of your company in the best way possible.
There is a lack of mobility to the teams
When there is no one in your company, who answers the PBX? ? If your answer is “nobody”, know that, in some moment, someone tried to talk to you and could not. Maybe, you have even lost a great business opportunity or have lost the opportunity to create proximity connections with your customer!
There are solutions of telephony in the cloud, such as Virtual PBX, which follow your team wherever they are. In situations of home office work, on international trips or even for professionals who work most of the time out of the office.
Your PBX must be wherever you are, not the opposite!
Your bills are high and come in a large amount
Many companies do not invest in the improvement of telecommunication for believing it is a too high investment considering the return rate. In fact, it may be if the technology is outdated.
Physical PBX, for instance, may generate high costs of installation and maintenance. Using cell phones to solve mobility issue may also generate high bills.
A virtual PBX, if hosted in the cloud with Brazilian technology, may mean savings up to 70% comparing to the expenditures with traditional telephony. In addition to the low cost of installation, no cost with maintenance and fixed monthly fees, invoices are charged in Reais, avoiding surprises because they do not depend on exchange variation.
Yourtelephony system is integrated withCRM systems
To efficiently serve, it is necessary to map the bottlenecks, to measure the outcomes and to monitor the process progress and, for that, it is important that telephony solutions and CRM are integrated.
If such integration does not exist, the rework is immense because data feeding should be manual. Furthermore, it is possible that important information gets lost throughout the process.
All that reduces the reliability on the service data measurement, and negatively impacts the team productivity.
Interface is little intuitive
If you have a virtual PBX, is it easy to use or does it demand complex training?
State-of-the-art technology does not need to be difficult neither be aimed only to IT professionals. On the contrary. It should be accessible to all users. So, when adopting a more modern telephony solution, such as PBX in the cloud, verify if the interface is amicable.
There is, for instance, the possibility of using Virtual PBX through a softphone, which simulates the telephone on the screen of a device. Or using telephony resources integrated to SAP Business One, without needing to leave the system.
If you have identified yourself in one (or all) of the points presented, maybe this is the time to rethink the telephony system in your company. And if you need help to understand how to modernize it, call Callface.